Fifteen modules. One platform.
Inbox, tickets, contacts, calendar, pipeline, live chat, marketing, departments, billing, templates, activity, team, tracking, sales, and SaaS analytics, all working together in one workspace.
// INBOX
Smart Inbox: zero manual write-up
Every incoming email lands in a unified inbox where AI reads the message and instantly drafts the ticket subject, priority, and description. You review, edit if needed, and approve in one click. Minutes of admin turned into seconds.
- AI auto-drafts subject, priority, and description from every email
- Bulk approve, archive, or reassign in a single action
- Shared inbox for the whole team. No more CC chains.
- SLA timers start the moment a message arrives
// TICKETS
Tickets: track everything, miss nothing
Once approved, messages become structured support tickets with an assignee, priority, deadline, and full email history. SLA alerts fire before anything slips, and bulk actions let you triage a dozen issues at once.
- SLA deadline badges with color-coded urgency alerts
- Assign tickets to agents or departments with one click
- Bulk select, reassign, or close multiple tickets at once
- Full conversation thread lives on the ticket. No inbox switching.
// CONTACTS
Contacts: full customer context, always
Every contact has a complete timeline: all emails, tickets, pipeline stage, and company membership in one view. Labels, company grouping, and CSV import/export mean your CRM lives right here, not in a separate tab.
- Unified timeline of emails, tickets, and pipeline moves
- Company grouping: link contacts to accounts with a click
- Custom labels for segmentation and quick filtering
- CSV import and export for existing customer lists
// CALENDAR + BOOKING
Calendar: bookings that confirm themselves
A monthly calendar shows events, ticket deadlines, and booked meetings in one place. Send a personal booking link so customers pick a slot that works for them, or propose times yourself. Confirmation emails go out automatically.
- Monthly calendar view with events, deadlines, and bookings
- Personal booking links. Customers choose their own slot.
- Confirmation and reminder emails send automatically
- Booking confirmations can push a pipeline contact to the next stage
// PIPELINE
Pipeline: visualise every deal at a glance
A drag-and-drop Kanban board lets you track contacts through custom stages, from first touch to closed deal. Campaign buttons in emails can automatically move a contact to the right stage the moment they click.
- Fully customisable Kanban stages. Name them anything.
- Drag contacts between stages with instant persistence
- Campaign buttons auto-advance contacts on click
- Booking confirmations trigger automatic stage moves
// LIVE CHAT
Live Chat: one widget, same inbox
Embed a chat widget on your website with a single script tag. Every visitor conversation lands in the shared inbox alongside email and tickets, so your team sees everything in one place without juggling tabs.
- One-line embed script. Live in minutes, no third-party tools.
- Chat conversations appear in the shared inbox automatically
- Assign chats to agents or let the team claim them
- Full chat history attached to the contact record
// MARKETING
Marketing: campaigns that convert
Send personalised email campaigns to any audience segment, run A/B tests, track every open and click in real time. Contacts auto-advance through your pipeline when they click an action button. No CRM admin required. Built directly into your workspace.
- Drag-and-drop email editor with A/B variant testing
- Stage-scoped audience: send to all contacts in a Kanban stage at once
- Contacts auto-advance through your pipeline when they click an action button
- Real-time open, click, and bounce tracking on all sends
- Drip sequences for automated follow-up until a contact responds
// DEPARTMENTS
Departments: right person, every time
Create named departments, add agents to each, and let inbound email route automatically to the correct team. Tickets and live chats follow the same routing rules, so customer queries never sit in the wrong inbox.
- Create departments and assign agents with one click
- Inbound email auto-routes by recipient address
- Tickets carry the department forward from inbox to resolution
- Personal department inbox tabs in the shared inbox
// BILLING
Billing: invoices without the admin
Create and send invoices directly from your workspace. Track payment status, bulk-export for your accountant, and store customer KvK and BTW numbers on every contact. No separate billing tool required.
- Create invoices with line items, due dates, and status tracking
- Bulk delete or export invoices as CSV or XLSX
- Store KvK and BTW (VAT) numbers on the tenant and contacts
- Debounced search across all invoices instantly
// ACTIVITY
Activity: your business in real time
A chronological feed of everything that happens across your workspace: emails sent, tickets updated, contacts moved, bookings confirmed. Always know who did what and when, without asking.
- Real-time log of every action across the platform
- Filter by event type, user, or date range
- Ticket and contact links take you straight to context
- Perfect audit trail for team accountability
// TEAM
Team: the right person on every ticket
Invite agents, set their role (agent, admin, or superuser), and organise them into departments. Tickets and chats route to the right department automatically, so the right person always picks up the right conversation.
- Role-based permissions: agent, admin, and superuser tiers
- Departments for clean routing of tickets and conversations
- Invite new team members with a single email link
- Multiple named email signatures per user
// TEMPLATES
Templates: replies that stay on-brand
Build a library of canned responses for your most common questions. Agents pick the right template with one click and personalise before sending. Every reply is fast, consistent, and on-brand.
- Shared template library across the whole team
- Personalise before sending. Edit inline without leaving the ticket.
- Drag-and-drop email editor for rich HTML campaigns
- AI-powered subject and body suggestions
// TRACKING
Tracking: shipments in one view
Connect your ERP or shop and Yippie creates or updates contacts automatically on every order. Live carrier updates for DHL, UPS, PostNL, and FedEx sit right alongside the customer's ticket. No copy-pasting.
- DHL, UPS, FedEx, and PostNL tracking out of the box
- Link shipments to contacts and tickets for full context
- Live status updates: pending, in transit, delivered
- Delivery alerts keep your team and customer informed
- ERP order sync: contacts created or updated automatically on every order
// SALES
Sales: understand what converts
Track every product view, add-to-cart, and purchase event from your storefront. See which contacts are high-intent buyers and trigger support or outreach at exactly the right moment.
- Real-time product view, cart, and purchase event feed
- Revenue and conversion summary per contact
- High-intent signals surface automatically in the inbox
- No third-party analytics tool required
// SAAS ANALYTICS
SaaS Analytics: subscriptions and MRR at a glance
Manage recurring subscriptions, track MRR and churn, and link every subscription to a contact. Your finance and support teams see the same data. No spreadsheet exports needed.
- Create and manage monthly or annual subscriptions
- MRR, churn, and lifetime value tracked automatically
- Every subscription linked to a contact record
- CSV export for your accountant in one click
// Ready to try it?
See every module live in your inbox
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